1. Verify System Requirements and Compatibility:
- Minimum Specs: Double-check that your PC meets the minimum and ideally the recommended system requirements for inZOI.
- Operating System: Ensure your Windows version (Windows 10 or 11) is compatible. Check for required service packs or updates.
- DirectX Version: inZOI might require a specific DirectX version. Verify and update if necessary.
2. Update Graphics Drivers:
- Clean Install: Use Display Driver Uninstaller (DDU) to completely remove old graphics drivers before installing the latest versions.
- Download DDU from a reputable source.
- Boot into Safe Mode.
- Run DDU to remove your current graphics drivers.
- Restart your PC.
- Download the latest drivers from NVIDIA, AMD, or Intel's website.
- Perform a clean install of the new drivers.
- Latest Drivers: Download the most recent drivers directly from the manufacturer's website (NVIDIA, AMD, or Intel).
3. Verify Game File Integrity:
- Steam/Epic Games:
- Right-click inZOI in your library.
- Select "Properties."
- Go to "Local Files" and click "Verify integrity of game files."
- Wait for the process to complete.
- Other Platforms: If you downloaded the game from another platform, look for a similar file integrity verification option.
4. Close Background Applications:
- Task Manager: Open Task Manager (Ctrl + Shift + Esc).
- Close Unnecessary Programs: End any unnecessary applications, especially those that consume significant resources (CPU, RAM, GPU).
- Disable Startup Programs: Go to the "Startup" tab and disable unnecessary startup programs.
5. Check for Overheating:
- Monitor Temperatures: Use monitoring software (MSI Afterburner, HWMonitor) to check CPU and GPU temperatures.
- Improve Cooling: Ensure your PC's fans are working correctly. Clean any dust buildup.
- Adequate Ventilation: Ensure your PC has adequate ventilation.
6. Adjust In-Game Graphics Settings:
- Lower Settings: Reduce graphics settings such as resolution, texture quality, shadow quality, and effects.
- Disable V-Sync: Try disabling V-Sync.
- Limit Frame Rate: Limit the frame rate to match your monitor's refresh rate.
7. Update Windows:
- Windows Update: Go to Settings > Windows Update and check for updates.
- Install All Updates: Install all available updates, including optional ones.
8. Check for Conflicting Software:
- Antivirus/Firewall: Temporarily disable your antivirus or firewall to see if it's causing conflicts.
- Overlays: Disable any third-party overlays (Discord, Steam, NVIDIA GeForce Experience).
9. Reinstall inZOI:
- Clean Uninstall: Uninstall inZOI completely.
- Delete Residual Files: Manually delete any remaining inZOI files from your installation directory.
- Reinstall: Reinstall the game from the official source.
10. Check for Hardware Issues:
- RAM Test: Run a memory diagnostic tool (Windows Memory Diagnostic).
- HDD/SSD Test: Check your hard drive or SSD for errors.
- GPU Stress Test: Run a GPU stress test (FurMark, Heaven Benchmark) to check for stability.
11. Run in Compatibility Mode/As Administrator:
- Compatibility Mode: Right-click the inZOI executable, select "Properties," go to the "Compatibility" tab, and try running it in compatibility mode for an older Windows version.
- Run as Administrator: Right-click the inZOI executable and select "Run as administrator."
12. Check Event Viewer:
- Event Viewer: Search for "Event Viewer" in the Windows search bar and open it.
- Windows Logs: Go to "Windows Logs" > "Application" and "System" to check for error messages related to inZOI.
- This can give clues as to what is happening at the time of the crash.
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