##1. The "Sorry, allow us to resolve your previous queries first" error message in the Mobikwik app means that you have outstanding queries that need to be resolved before you can proceed. This could be due to a number of reasons, such as:
* You have a pending refund that has not yet been processed.
* You have a dispute that has not yet been resolved.
To fix this error, you need to resolve the outstanding queries. You can do this by following these steps:
1. Open the Mobikwik app.
2. Tap on the "My Account" tab.
3. Tap on "Pending Transactions".
4. If there are any pending transactions, tap on the "View" button to view the details of the transaction.
5. If the transaction is still pending, you can try to cancel it by tapping on the "Cancel" button.
6. If the transaction has already been completed, you can wait for the funds to be credited to your account.
7. If you have a pending refund, you can tap on the "Refunds" tab to view the details of the refund.
8. If the refund is still pending, you can contact Mobikwik customer support for help.
9. If you have a dispute, you can tap on the "Disputes" tab to view the details of the dispute.
10. If the dispute is still unresolved, you can contact Mobikwik customer support for help.
Once you have resolved all of the outstanding queries, the "Sorry, allow us to resolve your previous queries first" error message should disappear.
Here are some additional things to keep in mind:
* It may take some time for the outstanding queries to be resolved.
* You may need to contact Mobikwik customer support for help if you are unable to resolve the outstanding queries on your own.
##2. If you're encountering the "Sorry, allow us to resolve your previous queries first" message in the Mobikwik app, it typically indicates that there might be an ongoing issue with your previous transactions or queries that needs to be resolved before you can proceed. Here's what you can do to address this:
1. Wait and Retry: Sometimes, the app might need some time to process previous transactions or queries. Wait for a while and then try using the app again.
2. Check Transaction Status: If you have any pending transactions, refunds, or queries that are awaiting resolution, it's important to address them. Go to the relevant section of the app (such as transaction history, refunds, or customer support) and see if there are any pending actions you need to take.
3. Contact Customer Support: If you're unsure about the nature of the unresolved queries or transactions, or if you've already waited and the issue persists, it's best to contact Mobikwik's customer support. They can provide you with specific guidance on how to resolve the issue. Look for customer support contact information within the app or on the Mobikwik website.
4. Clear App Cache and Data: Sometimes, app data and cache buildup can lead to issues. You can clear the cache and data of the Mobikwik app through your device's settings. This might help refresh the app and potentially resolve the issue.
5. Logout and Login: Try logging out of the app and then logging back in. This action might help refresh your account and resolve any issues related to your session.
6. Update the App: Make sure you have the latest version of the Mobikwik app installed on your device. Outdated app versions can sometimes lead to compatibility problems.
7. Reinstall the App: If none of the above steps work, you can try uninstalling and reinstalling the Mobikwik app. This can help fix any corrupted files or settings that might be causing the issue.
Remember that app issues can be caused by various factors, including server-side problems, app bugs, or account-related issues. It's recommended to follow any official troubleshooting steps provided by Mobikwik and to reach out to their customer support for personalized assistance if needed.
Feel free to ask questions in the comments section!
0 Comentarios