The Samsung Galaxy A32 is a popular smartphone known for its features and performance. However, like any other device, it may encounter certain issues that can affect its functionality. One such problem is the "Call Ended" or automatic call cut issue, where calls abruptly disconnect without any warning. If you are facing this problem on your Samsung Galaxy A32, don't worry! In this guide, we will provide you with a step-by-step solution to fix the call ended problem and prevent automatic call cuts on your device.
Step-by-Step Solution:
Step 1: Restart your Samsung Galaxy A32
- Begin by restarting your phone. This simple action can often resolve minor software glitches and restore normal functioning.
Step 2: Check for Software Updates
- Make sure your Samsung Galaxy A32 is running the latest software version. Updates often include bug fixes and improvements that can address call-related issues. To check for updates, go to Settings > Software Update > Download and Install.
Step 3: Clear Phone App Cache and Data
- Clearing the cache and data of the Phone app can help resolve any temporary issues causing call disruptions. Here's how:
- Go to Settings on your Samsung Galaxy A32.
- Select Apps or Application Manager, depending on your device.
- Scroll down and tap on the Phone app.
- Select Storage.
- Tap on Clear Cache and Clear Data.
- Restart your device.
Step 4: Reset Network Settings
- Resetting network settings can help resolve any connectivity issues that may be causing the call ended problem. Here's how to do it:
- Open the Settings menu on your Samsung Galaxy A32.
- Select General Management.
- Tap on Reset.
- Choose Reset Network Settings.
- Confirm the action and wait for your device to restart.
Step 5: Disable VoLTE (Voice over LTE)
- Voice over LTE can sometimes cause call-related problems. Disabling this feature might help resolve the issue. Here's how:
- Go to Settings on your Samsung Galaxy A32.
- Select Connections.
- Tap on Mobile Networks.
- Disable the VoLTE or HD Voice Calling option.
Step 6: Check SIM Card and Network Signal
- Ensure that your SIM card is properly inserted and functioning correctly. Additionally, make sure you have a stable network signal in your area. Poor network coverage can lead to call interruptions.
Step 7: Reset App Preferences
- Resetting app preferences can often help resolve issues related to app configurations. Follow these steps:
- Open the Settings menu on your Samsung Galaxy A32.
- Select Apps or Application Manager.
- Tap on the three-dot menu icon and choose Reset App Preferences.
- Confirm the action.
Step 8: Factory Reset (Last Resort)
- If the problem persists after trying the above steps, performing a factory reset can be considered as a last resort. Make sure to back up your important data before proceeding, as a factory reset will erase all data on your device. To perform a factory reset, go to Settings > General Management > Reset > Factory Data Reset.
Conclusion:
By following these step-by-step solutions, you should be able to fix the "Call Ended" problem and prevent automatic call cuts on your Samsung Galaxy A32. If the issue persists even after performing all the steps, it's advisable to contact Samsung support or visit a service center for further assistance.
Certainly! Here are a few additional troubleshooting steps you can try if the "Call Ended" problem persists on your Samsung Galaxy A32:
Step 9: Disable Call Forwarding
- Call forwarding settings might interfere with your phone's call stability. Disable call forwarding by following these steps:
- Open the Phone app on your Samsung Galaxy A32.
- Tap on the three-dot menu icon and select Settings.
- Look for the Call Forwarding option and disable it if it's enabled.
Step 10: Clear System Cache Partition
- Clearing the system cache partition can help resolve issues related to temporary system files. Follow these steps to clear the cache partition:
- Power off your Samsung Galaxy A32.
- Press and hold the Volume Up button and the Power button simultaneously until the Samsung logo appears.
- Release both buttons and wait for the Android recovery menu to appear.
- Use the Volume Down button to navigate to the "Wipe cache partition" option.
- Press the Power button to select it.
- Once the process is complete, use the Volume buttons to highlight the "Reboot system now" option and press the Power button to restart your device.
Step 11: Check for App or System Updates
- Some third-party apps or the operating system itself may have compatibility issues that affect call stability. Make sure all your apps are up to date by visiting the Google Play Store and checking for updates. Additionally, check for system updates by going to Settings > Software Update > Download and Install.
Step 12: Use Safe Mode to Identify Problematic Apps
- Booting your Samsung Galaxy A32 into Safe Mode can help determine if a third-party app is causing the call ended problem. Here's how to do it:
- Power off your device.
- Press and hold the Power button until the Samsung logo appears.
- Release the Power button and immediately press and hold the Volume Down button.
- Continue holding the Volume Down button until the device finishes restarting.
- In Safe Mode, only pre-installed system apps will be active. If the call issue doesn't occur in Safe Mode, it indicates that a third-party app is causing the problem. Uninstall recently installed apps one by one until the issue is resolved.
Step 13: Contact Samsung Support or Service Center
- If none of the above steps resolve the issue, it is recommended to reach out to Samsung support or visit an authorized service center. They will have access to advanced diagnostics tools and can assist you further in identifying and resolving the call ended problem on your Samsung Galaxy A32.
Remember, it's essential to back up your data regularly to avoid any loss during troubleshooting steps that involve resetting or factory resetting your device.
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