Title: Samsung A21s Incoming Call Not Coming & Not Showing: Step-by-Step Solution
Introduction:
The Samsung A21s is a popular Android smartphone known for its sleek design and advanced features. However, some users have reported an issue where incoming calls do not come through or are not displayed on the screen. This problem can be frustrating and may prevent users from receiving important calls. In this guide, we will provide you with a step-by-step solution to address the Samsung A21s incoming call not coming and not showing problem.
Please note that the steps mentioned below are general troubleshooting methods that can help resolve the issue. However, if the problem persists even after following these steps, it is recommended to contact Samsung customer support or visit a Samsung service center for further assistance.
Step-by-Step Solution:
1. Restart the Phone:
The first and simplest step is to restart your Samsung A21s. Press and hold the power button until the power menu appears, then select "Restart" or "Reboot." This action can often resolve minor software glitches that may be causing the incoming call issue.
2. Check Do Not Disturb Mode:
Make sure that the Do Not Disturb mode is turned off. Swipe down from the top of the screen to access the Quick Settings panel and look for the Do Not Disturb icon. If it is enabled, tap on it to disable the feature.
3. Ensure Airplane Mode is Off:
Verify that Airplane Mode is not activated on your device. Open the Quick Settings panel as mentioned earlier and check if the Airplane Mode icon is highlighted. If it is, tap on it to turn it off.
4. Check Volume and Silent Mode:
Ensure that your phone's volume is turned up and not muted. Press the volume up button on the side of your device to increase the volume. Also, make sure that the Silent Mode is disabled by checking the physical switch or using the volume settings.
5. Reset Network Settings:
Resetting the network settings can help resolve issues related to connectivity. To reset the network settings on your Samsung A21s, go to Settings > General management > Reset > Reset network settings. Confirm the action and allow the device to restart.
6. Update Phone Software:
Keeping your phone's software up to date is essential for optimal performance. Check for any available software updates by going to Settings > Software update > Download and install. If an update is available, follow the on-screen instructions to install it.
7. Clear Phone App Cache and Data:
Clearing the cache and data of the Phone app can help resolve issues related to call functionality. Go to Settings > Apps > Phone > Storage. Tap on "Clear cache" and "Clear data." Note that clearing data will remove your call history, so make sure to back it up if needed.
8. Disable Third-Party Call Blocker Apps:
If you have any third-party call-blocking apps installed, they might be interfering with incoming calls. Disable or uninstall these apps temporarily to check if they are causing the issue.
9. Check SIM Card:
Remove the SIM card from your phone and reinsert it properly. Make sure the SIM card is clean and free from any damage. You can also try inserting the SIM card into another compatible device to check if the issue persists.
10. Factory Reset:
If all else fails, performing a factory reset can help resolve persistent software issues. However, please note that this action will erase all data on your phone, so make sure to back up your important files before proceeding. To factory reset your Samsung A21s, go to Settings > General management > Reset > Factory data reset. Follow the on-screen instructions to initiate the reset.
Conclusion:
The Samsung A21s incoming call not coming and not showing problem can be resolved by following the step-by-step solutions mentioned above. It is recommended to start with simple troubleshooting steps like restarting the phone and checking settings before proceeding to more advanced methods. If the issue persists, contacting Samsung customer support or visiting a service center is advisable for further assistance.
Certainly! Here are a few additional troubleshooting steps you can try:
11. Check Call Forwarding Settings:
Make sure that call forwarding is not enabled on your device. Open the Phone app, tap on the three-dot menu icon, and select "Settings" or "Call settings." Look for the "Call forwarding" option and ensure that it is turned off.
12. Test in Safe Mode:
Booting your Samsung A21s in safe mode can help determine if the issue is caused by a third-party app. Press and hold the power button until the power menu appears, then tap and hold the "Power off" option until the "Restart in Safe Mode" prompt appears. Select "Safe mode" and wait for the device to restart. In safe mode, only pre-installed apps will be available. Check if the incoming call problem persists. If the issue is resolved in safe mode, it indicates that a third-party app is causing the problem. Uninstall recently installed apps or perform a factory reset to identify the specific app causing the issue.
13. Update Carrier Settings:
Sometimes, outdated carrier settings can cause issues with incoming calls. Check for carrier updates by going to Settings > Software update > Carrier settings update. If an update is available, install it and see if it resolves the problem.
14. Check for App Updates:
Ensure that all your apps are up to date. Open the Google Play Store, tap on the three-line menu icon, and select "My apps & games." Go to the "Updates" tab and update any pending apps, including the Phone app if an update is available.
15. Contact Carrier:
If the issue persists and you have ruled out any software-related problems, it is recommended to contact your mobile carrier. They can check for any network-related issues or provide specific troubleshooting steps based on their network configuration.
16. Hardware Check:
If none of the above steps resolve the problem, it is possible that there is a hardware issue with your Samsung A21s. In this case, it is best to contact Samsung customer support or visit a Samsung service center to get the device examined and repaired by a professional technician.
Remember, these steps provide general troubleshooting solutions, and the effectiveness may vary depending on the specific issue and device configuration. If the problem persists, it's always best to reach out to Samsung's official support channels for personalized assistance.
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