The keypad or dialpad not working issue on Vivo Y12 or any Android phone can be quite frustrating. This issue prevents users from making calls, sending messages, or accessing certain features that require the keypad. There can be various reasons behind this problem, including software glitches, hardware issues, or incorrect settings. However, you can try the following step-by-step solutions to resolve the keypad or dialpad not working problem on your Vivo Y12.
Step 1: Restart your phone
A simple restart can often fix minor software glitches that may be causing the keypad issue. Press and hold the power button on your Vivo Y12 until the power options menu appears. Then, tap on "Restart" or "Reboot" to restart your phone. Check if the keypad is working after the restart.
Step 2: Remove the phone case or screen protector
Sometimes, the keypad or dialpad may not respond properly due to interference from the phone case or screen protector. Remove the case or screen protector from your Vivo Y12 and check if the issue is resolved. If the keypad starts working without the case or screen protector, consider using a different one that doesn't interfere with the touch sensitivity.
Step 3: Check for system updates
Software updates often include bug fixes and improvements that can address issues like the keypad not working. Go to the "Settings" menu on your Vivo Y12, scroll down and tap on "System," then select "System updates." If an update is available, download and install it. After the update, check if the keypad is functioning properly.
Step 4: Clear cache and data of the Phone app
Clearing the cache and data of the Phone app can help resolve any conflicts or corrupt data that might be causing the keypad issue. Go to the "Settings" menu, tap on "Apps & notifications," then select "Phone" from the list of apps. Tap on "Storage & cache" and then choose "Clear cache" and "Clear storage" or "Clear data." Confirm the action and check if the keypad is working.
Step 5: Reset app preferences
Resetting app preferences can reset any disabled settings or permissions that might be affecting the keypad functionality. Go to the "Settings" menu, tap on "Apps & notifications," then select "See all apps." Tap on the three-dot menu icon and choose "Reset app preferences." Confirm the action, restart your phone, and check if the keypad is functioning properly.
Step 6: Perform a factory reset
If none of the above steps work, you can try performing a factory reset on your Vivo Y12. However, note that a factory reset will erase all data and settings on your phone, so make sure to back up any important information beforehand. To perform a factory reset, go to the "Settings" menu, select "System," then choose "Reset." Tap on "Factory data reset" or "Erase all data," enter your password or PIN if prompted, and confirm the reset. After the reset, set up your phone again and check if the keypad is working.
If the keypad or dialpad still doesn't work after following these steps, it might be a hardware issue, and you should consider contacting Vivo customer support or visiting a service center for further assistance.
Certainly! Here are a few additional steps you can try if the keypad or dialpad is still not working on your Vivo Y12:
Step 7: Enable/disable Accessibility settings
Sometimes, certain accessibility settings can interfere with the normal functioning of the keypad. To check this, go to the "Settings" menu, select "Accessibility," and review the enabled accessibility settings. Disable any settings that seem unrelated or unnecessary. Restart your phone and check if the keypad starts working.
Step 8: Boot into Safe Mode
Booting your Vivo Y12 into Safe Mode can help determine if a third-party app is causing the keypad issue. In Safe Mode, only pre-installed system apps are allowed to run, so if the keypad works in Safe Mode, it indicates that a downloaded app is the culprit. To boot into Safe Mode, press and hold the power button until the power options appear, then long-press the "Power off" option. Tap "OK" when prompted to reboot into Safe Mode. Test the keypad in Safe Mode, and if it works, uninstall recently downloaded apps one by one until the issue is resolved.
Step 9: Update or reinstall the Phone app
If the issue persists, it could be a problem with the Phone app itself. Visit the Google Play Store, search for the "Phone" app, and check if an update is available. If an update is available, install it and test the keypad again. Alternatively, you can try uninstalling updates for the Phone app by going to the "Settings" menu, selecting "Apps & notifications," then choosing "Phone." Tap on the three-dot menu icon and select "Uninstall updates." Restart your phone and check if the keypad starts working.
Step 10: Contact Vivo customer support or visit a service center
If none of the above solutions resolve the keypad or dialpad issue, it's recommended to contact Vivo customer support or visit an authorized service center. They will have specialized knowledge and tools to diagnose and fix any hardware-related problems with your Vivo Y12.
Remember to always backup your important data before attempting any troubleshooting steps that may result in data loss.
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