Here is a simplified version of the Telegram black screen issue troubleshooting guide:
- Close and reopen the app. This is the simplest solution and it often works.
- Restart your device. This can also fix software glitches that might be causing the black screen issue.
- Clear the app's cache and data. This will delete any temporary files that might be causing the problem.
- Update the app. Telegram often releases updates that fix bugs.
- Check for system updates. Outdated software can also cause problems.
- Disable battery optimization for Telegram. This can help to prevent the app from being closed by the battery management system.
- Contact Telegram support. If all else fails, contact Telegram support for help.
Here are some additional tips:
- Make sure you're using the latest version of Telegram.
- Check your internet connection.
- Try using Telegram in a different location.
- If you're using a VPN, try disabling it.
- Uninstall and reinstall Telegram.
Here is a step-by-step solution on how to fix the Telegram black screen issue on Android and iOS devices: IN BRIEF
Step 1: Close and reopen the app.
The first thing you should try is to close and reopen the Telegram app. To do this, simply swipe up on the app in your app switcher to close it. Then, reopen the app and see if the black screen issue is resolved.
Step 2: Restart your device.
If closing and reopening the app didn't work, try restarting your device. This can often fix minor software issues. To restart your device, hold down the power button until you see the power options menu. Then, select "Restart" and wait for your device to reboot.
Step 3: Clear the app's cache and data.
On Android devices, you can try clearing the app's cache and data to fix the black screen issue. To do this, open the Settings app and go to Apps > Telegram. Tap on Storage and then tap on Clear Cache and Clear Data. Confirm the action and then restart the Telegram app.
Step 4: Update the app.
Make sure you have the latest version of the Telegram app installed. Outdated apps can sometimes cause problems. To update the app, open the Google Play Store or App Store and search for Telegram. If an update is available, tap on Update to install it.
Step 5: Check for system updates.
It's also a good idea to check for system updates on your device. Outdated system software can sometimes cause problems with apps. To check for system updates, open the Settings app and go to System > Software update. If an update is available, tap on Download and Install.
Step 6: Disable battery optimization (Android only).
On Android devices, you can try disabling battery optimization for the Telegram app. This can sometimes fix the black screen issue. To do this, open the Settings app and go to Battery > Battery optimization. Tap on All apps and then find Telegram. Tap on Telegram and then toggle off the switch next to Battery optimization.
Step 7: Contact Telegram support.
If none of the above steps work, you can contact Telegram support for help. They may be able to provide you with additional troubleshooting steps or help you resolve the issue. To contact Telegram support, visit their website or app page and look for the contact information.
I hope this helps!
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